Shipping & Delivery Policy
OUR SHIPPING & DELIVERY POLICY
We ship all across Canada and the United States.
We offer free shipping across Canada with the exception of addresses in the provinces of Nunavut and NWT. Shipping addresses in these provinces may incur a small fee. Contact us for a quote based on your shipping address.
We also ship to the United States. Shipping addresses in the US may incur a small fee. Contact us for a quote based on your shipping address.
For large items we offer different shipping options based on the customer's preference. Free curb side shipping is offered in accordance with the information above. We also offer "White Glove" deliver for an additional fee. Contact us for a quote based on your shipping address.
Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of your products. Deliveries are typically made Monday through Friday and items are divided into two categories based on the dimensions and weight of the shipping package.
An estimated delivery date will be provided to you once your order is ready at our showroom. Delivery dates are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, or your item is on back order, we make every effort to fulfill your order within 5-7 business days following your order's fulfillment.
Shipped via our trusted couriers. Please note that a signature may be required upon receipt of the package.
Shipped via our trusted carriers that specialize in handling large items.
Option 1: Curbside Delivery (fees as described above)
- Includes delivery of item(s) to the main outside area of the shipping address (ex. driveway).
- Setup and unpacking not included.
Option 2: White-Glove Delivery (contact us for pricing)
This includes the following:
- Delivery of item(s) into the room(s) of choice.
- Complete set-up of furniture.
- Packaging removal and disposal (only if you are certain you do not want to return the item as all returns must be in original packaging).
We cannot ship to P.O. boxes or military APOs.
UPDATES AND ALERTS
Communication is key – we’ll keep you updated throughout the shipping process with email and/or SMS notifications.
PRIOR TO DELIVERY
Prior to placing an order with us, it is the customer’s responsibility to check the measurement of any entryways and/or rooms to ensure that the furniture will fit. In the event that an item does not fit, the delivery fee will not be refunded. All items will still be subject to Chic Decor Store Inc. return policy. If items need to be scheduled for re-delivery, a delivery fee will be charged.
Upon delivery, there will be no alterations to any doors, trims, moldings or light fixtures to accommodate passage of the products. Should the merchandise not fit through the passage, the delivery charge will not be refunded and a return fee may be charged. Customers are required to sign an acceptance form at the time of delivery/pick up which confirms that your item is free of damage or defects.
Should you notice that your item is damaged, you must inform our delivery team who will address the issue immediately.
DELIVERY PROCEDURES (White Glove)
Many of the items will be delivered ready-to-assemble. Delivery personnel will not inspect, unpack or assemble products nor remove debris. Old items will not be moved or disposed of. In the event that the elevators are not available or nonexistent, the delivery personnel will deliver up to a maximum of two flights of stairs. The customer must allow and ensure safe access to the site for the delivery personnel and transportation vehicle (including an appropriate parking area). All obstacles and walkways must be cleared before delivery. The responsibility is incumbent on the customer to measure all doorways, hallways and stairwells.
MODIFYING/RESCHEDULING/CANCELLING YOUR DELIVERY
Your order, shipping address and contact information cannot be modified within three (3) business days of the scheduled shipping date and/or once your order is in transit. Additional fees may apply for any modifications made to the order during this period. Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order within three (3) business days of the scheduled shipping date and/or while the merchandise is in transit.